Deep visibility into cybercrime ecosystems to identify threats, actors, and emerging attack campaigns.
Continuous Threat Exposure Management
Continuously discover and validate external exposures across your organization’s attack surface.
Protect your brand, executives, and customers from external digital threats.
Assess and monitor the cyber risk posed by vendors, suppliers, and partners.
AI Trust, Risk, and Security Management
Secure the use of AI across your organization while managing emerging risks.
Autonomous AI agents that accelerate cyber investigations and security workflows.
Careers
Join KELA & Shape the
Future of Cyber Threat Intelligence
Technical Support & Integrations Engineer
Description
We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.
This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.
What You’ll Be Doing:
- Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
- Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
- Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
- Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
- Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.
Requirements
Requirements:
- At least 1+ years with proven experience in a technical support, application support, or junior integration engineering role.
- At least 1 year of experience working directly with international customers in a customer-facing role, with the ability to manage technical conversations and provide excellent customer support.
- Helpdesk Tools: Solid working knowledge of Zendesk at the agent level (ticketing, macros, views, and basic SLA tracking).
- Integration Concepts: Familiarity with APIs, webhooks, and data exchange formats like JSON and XML.
- Database Familiarity: Practical experience querying and troubleshooting databases, with exposure to SQL, MongoDB, or Elasticsearch.
- Basic Scripting: Ability to read, modify, or write basic scripts (e.g., Python, JavaScript) to help automate tasks or troubleshoot issues.
- Communication: Exceptional verbal and written communication skills in English; capable of translating technical details into clear, digestible language for MVP customers.
Bonus Point:
- Experience working directly with SIEM, SOAR, or related cybersecurity technologies.
Platforms
By Threats
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